Privacy Policy

1. Scope and Who We Are

This Privacy Policy applies to alistertech.com and the information received when you contact AlisterTech through the website, email, telephone or WhatsApp.

For the purposes of this policy, “AlisterTech,” “we,” “us” and “our” refer to the business operating this website and responding to product and project enquiries from Shenzhen, Guangdong, China.

2. Information We Collect

We collect information that you choose to provide when requesting a quotation or contacting us, including:

• Your name, business email, company, country or region, and phone or WhatsApp number.
• Product interest, estimated quantity, application, installation details and message content.
• Drawings, photographs, specifications and other files that you choose to upload.
• Communication history and information needed to prepare a quotation, sample review or order.

The quotation form also records the landing page, current page, referring page and any UTM campaign values attached to the link you used. Our hosting and security systems may process standard technical data such as IP address, browser or device information, requested URL, response status and timestamps.

Please do not submit sensitive personal information or confidential information that is not necessary for your enquiry.

3. How We Use Information

We use the information described above to:

• Respond to enquiries and recommend an appropriate product or next review step.
• Review drawings, samples, dimensions, installation details and requested quantities.
• Prepare quotations and communicate about sampling, production, delivery or support.
• Maintain enquiry and project records, prevent spam, protect the website and diagnose technical problems.
• Meet applicable legal, accounting, compliance and dispute-resolution obligations.

Where applicable, processing is based on your request before entering into a contract, performance of a contract, our legitimate interests in operating and securing the website and responding to customers, compliance with legal obligations, or your consent.

4. Cookies and Site Data

The website currently uses session and functional cookies needed for page operation, form handling, security and basic visit/session functions. These may include a PHP session cookie, Breakdance visit/session cookies and security cookies provided through our hosting or content-delivery services.

We do not currently use third-party advertising pixels or cookies for targeted advertising. You can block or delete cookies through your browser settings, although some website or form functions may not work correctly as a result. If non-essential analytics or advertising tools are added in the future, we will update this policy and provide consent controls where required.

5. How Information Is Shared

We do not sell or rent personal information. We may disclose limited information only when reasonably necessary to:

• Hosting, content-delivery, security, email, form-processing and file-storage providers that support this website and our communications.
• Employees, contractors or suppliers involved in reviewing or fulfilling the specific enquiry or project, subject to appropriate confidentiality and access controls.
• Logistics providers, financial institutions, professional advisers or authorities when needed for an order, legal obligation, security investigation or protection of legal rights.
• A successor organization in connection with a merger, acquisition or transfer of the relevant business, subject to applicable law.

External services that you choose to use, including WhatsApp, process information under their own privacy terms.

6. Drawings and Project Files

Drawings, photographs, specifications and sample information are used to evaluate the request for which they were supplied. Access is limited to people and service providers who need the information for that review or project. File access is restricted through the website where supported.

No online transmission or storage system can be guaranteed to be completely secure. If a file requires special handling or a separate confidentiality agreement, contact us before uploading it.

7. Data Retention

We keep personal and project information only for as long as reasonably necessary for the enquiry, quotation, project, business relationship, security, recordkeeping and applicable legal obligations. Retention periods vary according to the nature of the information and the reason it is held.

When information is no longer required, we take reasonable steps to delete, anonymize or securely archive it, subject to backup cycles and legal retention requirements.

8. International Data Transfers

AlisterTech is based in China and serves customers in multiple countries. Information may therefore be processed in China or in other countries where our service providers operate. Where required by applicable law, we use reasonable contractual, organizational or other safeguards for international transfers.

9. Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to request access to, correction of, deletion of or a copy of your personal information; restrict or object to certain processing; withdraw consent; or complain to a competent data-protection authority.

To make a request, email us using the address below. We may need to verify your identity and clarify the scope of the request. Some information may be retained where required for a contract, legal obligation, security or legal claim. We will not discriminate against you for exercising applicable privacy rights.

10. Children’s Privacy

This website is intended for business and professional enquiries and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has submitted information, contact us so that we can review and delete it where appropriate.

11. Changes to This Policy

We may update this Privacy Policy when our website, services or legal obligations change. The revised version will be posted on this page with an updated date. Material changes may also be highlighted on the website where appropriate.

12. Contact Us

Contact us with a privacy question or request: